National course code: FNS42020

Certificate IV in Banking Services

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Overview About this course

Gain the skills you need for a career in the banking services industry as a banking consultant, personal banker and more. Learn in a realistic banking services environment and boost your employment opportunities.

Outcomes What You'll Gain

Learning Outcomes

Through a mixture of theory and practical course work, learn to:

  • Implement and maintain customer service standards

  • Develop and maintain in-depth knowledge of products and services used in finance, such as savings and transaction accounts, internet banking, insurances and more

  • Exercise ethical decision making in finance services

  • Promote financial products and services

Course Outcomes

Gain practical experience and develop specialist skills that give you an advantage in the job market.

    • Exposure to a simulated banking services workplace
    • Experience following cash handling policies and procedures
    • Confidence making ethically-minded decisions in a banking context
    • Customer service techniques
    • A strong pathway to continue your study and enhance your career opportunities

Suitability Is This Course Right For You?

Entry requirements

Some courses require evidence of previous experience or study before you can enrol.

  • There are no entry requirements for this qualification. You can enrol today.

  • This course is also offered as a traineeship. Enquire today to check the traineeship eligibility requirements.

Completion requirements

During your study you’ll need to provide your teacher with the following evidence:

  • A Language, Literacy and Numeracy (LLN) skills test and achieve a score of 3 across the five bands of literacy and 3 across one band of numeracy. This skills test helps us to understand your individual study needs and to provide you with the appropriate support for your study success.

Entry recommendations

To be prepared for this course, we recommend that you have:

  • Current employment in the banking sector working across a range of tasks and duties

  • An interest in the banking industry

  • Strong interpersonal skills and the ability to communicate well with others

TAFE NSW is committed to meeting the learning needs of every community. Meeting these needs can mean there are additional entry requirements at different campus locations. Check your preferred location for further requirements. If you need help preparing for study, contact us to find out how we can support you.

Pathways Future Career and Study Options

Career pathways

Our graduates go onto roles like:

Bank Worker

Bank Workers receive deposits and pay out money in financial and commercial institutions, keep records of transactions, issue receipts and cash cheques.

  • Full-time share


  • Employment size

    21,600 workers

  • Average age

    39 years

  • Weekly pay


  • Average full-time

    42 hours

  • Skill level rating


  • Gender share

    67% female

  • Future growth


Other jobs include: Concierge , Customer service officer, Customer service representative, Customer service specialist, Personal banker advisor , Personal banker, Banking consultant and Customer service advisor


This course will provide you with Australian Securities and Investments Commission (ASIC) RG146 Tier 2 compliance so you can work as a bank officer in the industry and legally talk to customers about banking products and services You may be liable to licensing requirements throughout your financial services career. Visit the ASIC to find out more.

Study pathways

Take your study further with other courses offered at TAFE NSW:

Previous study 0 Courses

Begin here to gain experience and confidence in this study area.

The Certificate IV in Banking Services does not have any pre-requisite courses.

Further study 0 Courses

Advance your skills to take your career to the next level

The Certificate IV in Banking Services does not have any post-graduate courses.

Related study 0 Courses

Strengthen your expertise and gain specialist skills to expand your employability.

The Certificate IV in Banking Services does not have any related courses.

Your experience counts

At TAFE NSW, we recognise your previous study and work experience. You can apply for recognition of prior learning or a credit transfer with any of our courses. If you're successful you'll get your qualification faster.

Units Subjects in this course

Courses are made up of a combination of both core and specialty units. In the Certificate IV in Banking Services qualification, you’ll need to successfully complete 12 Units of competency, including 5 core and 7 speciality units.

Core units are central to the job outcomes of a particular industry or occupation. These are the units industry has agreed are essential to be capable and qualified at a particular study level.

  • Develop and maintain in-depth knowledge of products and services used by an organisation or sector FNSINC402

  • Apply risk management strategies to own work FNSRSK411

  • Identify situations requiring complex ethical decision making FNSINC503

  • Conduct work according to professional practices in the financial services industry FNSINC411

TAFE NSW Services Facilities and Support

TAFE NSW provides support services across all campus locations and online. Whatever your needs or circumstances, we have the people, resources, counselling and facilities to support you in focusing on your studies.

  • TAFE NSW Disability Support Service

  • TAFE NSW Language, Literacy and Numeracy (LLN) support

  • TAFE NSW Aboriginal Support; Learner support (ABE)

  • TAFE NSW Careers, Counselling and Pathways Service

  • TAFE NSW Libraries

  • Scholarship programs – be supported as you explore your talents and fulfil your potential

  • Smarthinking - online access to a tutor

  • LinkedIn Learning – an online resource which offers innovative courses and tutorials to improve your personal and professional skills

  • Student associations – get social with our student community

Delivery Options Find a Location to Enrol

On-campus, online and blended study environments; at TAFE NSW your learning works with your lifestyle. Heart your favourites, compare courses and discover what works for you.